Commercial · Emergency service
24/7 Emergency Response
When the chiller trips at 11 PM the day before a board meeting, or the RTU serving the OR fails on a Sunday, this is the number that gets called. Live dispatcher, no answering service, contracted 4-hour response inside our primary metros.
Overview
Built for facilities that can't be down.
Starting at $0 diagnostic w/ repair. Every commercial engagement runs through a dedicated project manager, not a residential dispatcher.
Primary metro SLA
4 hours on-site
Secondary market SLA
6 hours on-site
Truck stock
Top 200 SKUs, live tracked
Rental fleet
5–100 ton portable cooling + heating
What's included
In every engagement.
- Live dispatcher, 24/7/365 — no voicemail
- 4-hour on-site SLA (primary metros)
- 6-hour SLA (secondary markets)
- Fully stocked service trucks — top 200 SKUs on board
- Rental cooling + heating deployed if repair >24 hours
- Same flat labor rate as business hours (contract customers)
- Diagnostic fee waived when we perform the repair
- Written incident report within 24 hours of call closure
Engagement process
How the work actually gets done.
Call in
Second ring, live dispatcher. They confirm the site, the system, and the symptoms. Ticket opened before you hang up.
Dispatch + ETA text
You get a text with the tech's name, photo, and live ETA — not a four-hour window. Update pings again 15 minutes out.
Diagnose + stabilize
First priority is stabilization: emergency heat, temporary cooling, or isolation of a failed component to keep the rest of the building running.
Repair or plan
If parts are on the truck we finish it. If not, we source overnight and leave you with a temporary solution — heat that night, cooling by morning, one way or another.
Systems we handle
Equipment scope.
Facility types
Where we work.
- Hospitals + surgical
- Data centers
- Cold storage + grocery
- Life sciences
- Hospitality
- Manufacturing (24/7)
- Multifamily
- Government + civic
FAQ
Questions from facility teams.
Ready when you are