Question 1

How fast can you respond in an emergency?

Accepted Answer

Live dispatch is 24/7. Urban service areas see a technician within 60 minutes; outer areas within 3 hours. We call the moment a tech is en route.

Question 2

Do you provide upfront pricing?

Accepted Answer

Yes. Every diagnostic ends with a flat-rate quote before any repair begins. No hourly meter, no surprise charges, and the quote is guaranteed for 30 days.

Question 3

What warranty do you offer on new installs?

Accepted Answer

Ten-year parts and lifetime workmanship on new residential systems, backed by a same-day service guarantee for the first two years.

Question 4

Are your technicians licensed and background-checked?

Accepted Answer

Every technician is NATE-certified, EPA-licensed, background-checked, drug-tested, and photo-badged before your first appointment.

Question 5

Do you finance new systems?

Accepted Answer

Yes — 0% for 18 months on qualifying installs, plus longer 5- and 10-year terms with soft-pull approvals in under two minutes.

Question 6

What brands do you install?

Accepted Answer

We're a Trane Comfort Specialist and an authorized dealer for Carrier, Mitsubishi Electric, Bosch, and Rheem. We recommend by fit, not by margin.

Question 7

What's included in a maintenance visit?

Accepted Answer

A ninety-minute precision tune-up: combustion analysis on heat, refrigerant charge verification on cool, static pressure measurement, blower amp draw, capacitor test, and a heat exchanger camera inspection. You get a PDF report with photos same day.

Question 8

Do you install brands I choose, or your preferred brand?

Accepted Answer

Both. We're authorized dealers for Trane, Carrier, Mitsubishi Electric, Bosch, and Rheem — meaning we can price any of them at dealer terms. If you want a brand we're not authorized for, we'll tell you honestly if it's a fit and quote it fairly.

Question 9

What happens if a repair fails within warranty?

Accepted Answer

We come back the same day, at no charge, and either finish the job or refund the repair in full. Every repair carries a two-year workmanship warranty on top of parts warranty.

Question 10

How is Northern Ember different from a franchise?

Accepted Answer

We're family-owned since 2004. Every technician is a Northern Ember employee, not a franchise contractor. Our pricing is set by us, our training is done by us, and our reputation is on every job.

Everything customers ask on the first call.

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